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How do I obtain a copy invoice/receipt?
Read on if you'd like to know...
- How to obtain a copy of your e-Receipt.
- How to obtain a VAT invoice instead of an e-Receipt.
In brief...
- When we ship an order we do not produce a VAT invoice as a general rule. Instead, we send an electronic receipt or "e-Receipt" as we call it. This is because dabs.com is a website for individual customers and not businesses.
- We do have a separate website for people buying for business (www.dabs4work.com) where electronic VAT invoices are issued as standard.
- If you have bought from dabs.com and need a VAT invoice instead of an e-receipt, don't worry, we can arrange this for you. Please contact us using the link below under "Need Further Assistance". Please have your order number ready to quote.
- Please note that e-Receipts and invoices are available for fully delivered orders only and not "part shipped" orders.
Further information...
To obtain a copy of your e-Receipt, please click here to log into your account (you'll find the icon in the top right corner of our website too), then choose the 'view orders & returns' option. Use the drop down menu to help you find the relevant order then click the 'view order' button. The details of your order will be presented. To request a copy of your e-Receipt, scroll to the bottom of your order and click the 'request e-receipt' button.
Your e-Receipt will be sent by email to your registered account email address shortly after.
Unfortunately, you cannot request a VAT invoice from 'my account'. Instead, please contact us using the link below. (top tip: be ready to quote the relevant order number when you contact us).
We cannot change any of the information on the invoice/receipt.
Related Articles
How can I change information on an invoice?
Need Further Assistance?
Can we assist via email?
If this article didn't help resolve your query, then you may wish to contact a dabs.com Customer Service representative via our email service.
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Last updated:
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