Read on if you'd like to know...
In brief...
Further information...
It's our company policy to only take the payment from your credit card, debit card or chosen payment provider once your goods are ready to ship and not when you place your order. On some occasions, we could instruct our suppliers to ship an item to you directly and this would be the only occasion when we take the funds from your card or payment provider before having the goods in stock. Our suppliers attempt to ship the next working day, so you shouldn't see any difference or delays from the time the payment is taken to receiving your goods.
Important note: When you place an order with us via either our standard checkout, or you choose to checkout with PayPal, you are offering to buy the item(s) in your basket at the price stated. Please note that your order will not be accepted at this stage. Only when we confirm our acceptance of your order in writing will a contract exist between us. If we do not accept your order, we will of course refund any payment taken from your debit or credit card.
Can we assist via email?
If this article didn't help resolve your query, then you may wish to contact a dabs.com Customer Service representative via our email service.

Customer service statistics.
Previous 24 hours:
Average wait time for chats:
41 seconds
Average email response time:
10 hours 33 minutes
(based on working hours)
Previous 28 days:
Average wait time for chats:
1 minute and 33 seconds
Average email response time:
1 day 1 hour 45 minutes
(based on working hours)
Last updated:
20/11/2009 06:55