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Why can't you always offer a refund or replacement when processing a return?

Read on if you'd like to know....

• Why you can't always chose to have a refund or a replacement product when arranging a return using our on line returns system.

Further information...

Messages you might get:

"Refund not available for this product":
If we aren't able to offer a refund for the specific product you've chosen to return, it's because our returns system recognises that the maximum period during which you are entitled to a refund has expired. For more details, please read our Returns Policy.

"Replacement not available for this product":
If we aren't able to offer a replacement for the specific product you've chosen to return, it's because the item you originally purchased is no longer available and has been discontinued by the manufacturer. In this case we suggest you request a refund, and then place a fresh order for a similar replacement product.

Need Further Assistance?

Can we assist via email?
If this article didn't help resolve your query, then you may wish to contact a dabs.com Customer Service representative via our email service.