View Full Version : please give me answer about returning process
i had tried to contact with somebody on e mail firstname.lastname@example.org 3 months long, but i got just ignore of them side.
my situation is, this order MAF12480329 i have one broken Crucial 64GB RealSSD C300 SATA-600 2.5" Solid State Drive, and i would like to return that part, or change to same.
online return system not working, and how can i sorted out this problem?
maybe i have to write any claim about support service?
never ever seen like this **** before in any other company !!!!
Hi MSL sorry about the delay. I've passed your details on to the Customer Service Team Leader. Someone should contact you today or Monday. If you've changed your email address or phone number, please can you update your account?
somebody had called me on monday, but i was not available to talk, my wife had spoke with Alex from customer service, and Alex didnt want to talk with my wife,my wife was informed about my problem , and she was already to talk with customer service, but they didnt, they said as they will talk just with me, because there is my name. so im shocked whay they didnt want to talk with my wife, there is not confidential information. its look like they dont want to solve that problem.
Alex from customer service left phone number to where i have to call, but that number is not working.
It's not that we don't want to talk to your wife, we just need to speak to you first. Data Protection Act
I'll ask someone to give you a ring, or you can PM me with a mbile no and I'll pass that on. Thanks
One of my colleagues has just tried to speak to your wife, but there seems to have been some confusion and she put the phone down on them.
I suggest that you phone +44 870 429 3825 at a more convenient time.
Sharon's right about the Data Protection Act bit. I've worked for a few companies where we've not been able to speak to anyone else because we had the customer's details (even as simple as your address or telephone number).
It wouldn't have been anything personal, just lovely bureaucratic red tape. If it's ever helpful in the future, some companies will talk to other people once you have confimred your identity and then advised them that you have someone else that you would prefer they speak to, for whatever reason. If the call is recorded, this should generally be enough as you've then provided authorisation of your account to the ther person, much like a temporary power of attorney.
Saying that, I'm not sure what dabs' position is on something like this, but without that previous authorisation, they were unfortuneately in the right :(
i had tryed to call twice to one number to this service, but its not possible to wait when somebody will pick up the phone. So , maybe somebody could give to me some operator e mail, to whom i will contact when i be aviliable, because im bussy on working time, so e mail be best way for me. thanks.
The CS guys don't have individual emails. Try emailing email@example.com and explain the situation and ask for the RMA to be issued and explain that phone access is difficult.
2 weeks ago, i sent email on top shown addres, but nobody didn't answer me again. well, this situation is horrible, this company looks like fake company, because reals companys care about them customers. :@
maybe i have to send out to that Sharon my broken part with invoice numbers.... and when she will get my new part than she could send me back it????? :@
can you PM me the problem with the part and I'll issue your RMA? Thanks
PM-ed you back :)