View Full Version : There is a bug I've noticed : Terrible customer service. Has anyone else noticed?
Yeah so I noticed a bug and thought I'd get in touch to see if anyone else has the same thing. It appears that the service I'm getting from from Dabs is absolutely dire. Has anyone else noticed this glitch? When you go into the "customer queries" section of the forum I seem to be noticing it. Maybe it's just my system. I'm running windows 7 on a Samsung N130 netbook. It just appears that there is no responses to customer queries, and when there is one days and days later - staff seem to be missing the point. Anyone else getting this? I've updated my antivirus and stuff. Turned my computer off and on again. I just keep getting rotten service from Dabs.
Wow, passive aggressive much?
Dabs staff are very busy, as i am sure you have noticed there are a lot of threads in the Customer Queries section of the forum and it takes time to go through them all, especially when they have to answer emails and phone lines as well. The forum was never intended to be the place to resolve queries but since so many customers were using it Dabs created a section so they could be answered quickly but this forum remains the third method of communication and they do not get much time to check this forum.
I am sorry that you are experiencing problems with Dabs service, you wouldn't be the first, but i have always found that asking politely for staff to look into issues rather than demanding answers and criticizing everything you can find, is much more effective.
You are obviously on their payroll or some VIP or something because you wouldn't tell a bare faced lie like that if you weren't benefiting somehow. Your excuses do not work, the emails don't get looked at or replied to - just have a look for yourself all over these forums at the types of issues people are having with the site/service - being ignored, damaged goods, etc etc etc.. You would have to be one of them if you can actually sit there and say what you just said. You lose politeness after the first few times of correspondance, realising you are just a $ to these guys. Dabs don't treat their customers with any respect. If they are too busy to reply to problems, do not answer calls and will not respond to forum peoples created for the sole purpose of customer queries - well, what can you do? Well, I'd say something isn't working. I'm not a genius or anything - but I'd say that shows something is broken. Maybe they should try to fix that, no? What do you think Altair? Hope your getting some good discounts or whatever from Dabs, but you couldn't have 700 posts on this forum without coming to the conclusion that Dabs are cowboys.
Well, i know you will not believe me but i am not on the payroll, i am just a very satisfied customer, however i do know some things. Emails do get answered, every email i have sent to Dabs is answered quickly, efficiently and politely, these users everywhere that are experiencing problems are a very small handful, a fraction of Dabs customer base and you cannot process thousands of orders a day without a few problems. I have been a member of this forum a lot longer than you and having posted 700 times i think that it's fair to say that i can see a bigger picture than you. I have seen many issues resolved here and can see that Dabs are in fact not cowboys but they are trying to do the best job they can. Of course it's not perfect, it cannot be, but the level of customer service here is far higher than i have seen from other retailers, no names mentioned.
Well no point in arguing with another user. Fair enough I might not see the bigger picture - but the picture I have seen I don't like, and it's very hard not to let sheer frustration like this that you have felt so many times before with companies like Tiscali and BT etc they really get to you. It's rare to get a good service. The only companies I've been happy with even through big problems is o2 and such - but their company is based around customer service and that's what drives sales, because people are happy knowing that they get treated well. The other companies are based off of sales and that's where customer service comes in last. I'm glad you have had a good experience with Dabs, but you must be in the fair few. I wish I had had a good experience..
Clearly there are quite a few people on here that have not had the best of experiences with Dabs of late although what I would say is that fora tend to be incredibly misleading insofar as people rarely post just to say thank you, yet are ever ready to post a complaint in the strongest possible terms - so a rather skewed impression will be given. On the flip side, however, there are some of us longer standing forum members who have pretty much always had good service. I think I've placed something like six orders this year so far - one item had to be returned and one order didn't get despatched quite as quickly as I would have liked. But I have never felt the need to venture down the aggressive criticism route yet have always been treated fairly, promptly and with respect by Dabs (any abuse I have received has generally been form non-Dabs employed forum members and hopefully only in jest!). Perhaps I am an exception but I suspect not.
Hopefully your problems will be dealt with quickly. What I would suggest is to PM the Dabs guys who come on here direct. They are not generally from customer services but they are very helpful when they are able to come on.
NB: I do not work for Dabs etc...
May as well add my 2 cents..
newdasuser, you seem to be the type of person that needs to be tied up and just beaten until you stop being such a explicit deleted. Most people that know better than going to the local PC World for parts will know about Dabs because they are typically one of the better companies out there.
As mentioned above, Dabs has thousands of satisfied customers and it's no longer human nature for people to broadcast how satisfied they are with services they are requesting, unless they are approached with the question. I can thow my hat in their as one of the satisfied customers, having been a customer for the better half of a decade, without having any problems that Dabs have not been able to resolve within what I consider a reasonable time.
I agree it would be a lot nicer if they could get back to customers on the forum quicker than they sometimes do, but I have to agree that when they do, they do a fantastic job of it (the majority of the time). If you really are having that big an issue, get on the phone, wait for someone to answer it and speak to someone who will probably get things sorted for you. A forum is not a great place to seek resolution to customer service issue, unless it's explicitly setup to do so.
Stop being such a snotty little baby and be respectful of those who are trying to assist you. Also there clearly no benefit in starting three different threads for an issue with one order. All that's going to do is cause frustration and confusion.
Any mods out there... suggest it might be an idea to close this one.
OK guys - enough is enough
This thread just seems to be going 'round in circles, so I'm going to lock it.
I won't delete it as I'm sure newdabsuser feels they have a valid point and we're not in the habit of censoring stuff on here.
I will note that your issue is currently being looked at by CS and we'll get back to you when we've got an answer.