View Full Version : SO02306425-item shipped a week ago, not recieved and no email to confirm?
Please please please help me. i ordered this monitor a month ago, aparantly it shipped a week ago but i have not recived it yet and to make things worse i didnt even get an email to confirm dispatch or where i could even track my order.
Any help is very much appreciated.
Please help me!!
I am sorry to hear you haven't received your order yet. This was dispatched by us on 27/09/2011 and his currently with Royal Mail. Unfortunately Royal Mail provide no tracking details and we cannot claim for lost post until 28 days have passed. Please contact us after 24th October if you have not received your order by this date. Again, I am very sorry for your wait.
Thanks for replying and letting me know about the status of my order. Although frustrated with the length of time it has taken, i appreciate the help. Can u tell me how long deliveries Via royal mail usually take?
Delivery with Royal Mail to Ireland is normally 5 working days and not the length of time you have already waited. Unfortunately Royal Mail do not provide us with a reason for delay until 28 days have passed, so we cannot refund/replace or investigate deliveries that take longer than expected. I am very sorry for your wait and I can refund any postage costs you have incurred.
I have been waiting nearly 2 month for my order now this is a disgrace. Can you please find out where my order is. This is unbelievably frustrating
This was supposed to be direct dropped from our supplier, and delivered on the 18th.
CS are chasing it again for you today.
Thanks sharon, appreciate the help. this is terribly frustrating