The order status on the website says complete / dispatched but I never got an email and it has not arrived yet.
Your order was dispatched on 13/10/2011 with Royal Mail. I am sorry to hear you didn't receive an email. Unfortunately Royal Mail do not provide tracking and I am unable to claim for items lost in post/undelivered until 28 days have passed. Hopefully you should receive your order soon, however please contact us after 10/11/2011 and we will refund your order and delivery in full if you do not received your order.