View Full Version : Not a happy chappy.
Ok, following on from this thread (http://www.dabs.com/forum/showthread.php/1594-Any-ETA) I have cancelled the motherboard and am awaiting delivery of the remaining items of my order.
I decided I would buy the PSU I needed (http://www.dabs.com/products/corsair-750w-enthusiast-series-tx750-modular-power-supply-7LGL.html) from you in the meantime and went ahead and ordered it, stock due 2-3 days apparently. Logged in today to see how it was going, now stock is due in 3-4 weeks!?
Now I do understand that stock delays happen but I'm gettin a bit miffed with Dabs as this is 2 orders out of 2 that I have been messed about, i'm beginning to be reluctant to recommend you guys.
Can you tell me when the stock is due as I do actually need this item, alternatively can you offer something equivalent?
If not, i'll take my business elsewhere in the future, Â£400-Â£500 may not seem like a lot to you, but if i'm spending that with a business I expect some level of courtesy.
Going to become my default post soon:
Read http://www.dabs.com/forum/showthread.php/1599-PLEASE-READ-BEFORE-POSTING-! or phone them. You'll probably get a much better response.
Hi mate, thanks for the post. I see you've posted it on just about every customer service query lol.
Yes I could phone them, i'm not going to. I want a reply from Dabs. Why should I have to chase someone to give them my cash?
I would just like to point out the obvious and that is that, Dabs doesnt hold everything in their warehouse/s so its down to their suppliers who deliver to them. So all the delays has a lot of the time has nothing to do with dabs themselves. People use dabs for their awesome prices, great forum help and excellent returns. I had a few deliveries and one object did take 2 weeks longer than expected but you dont mind sometimes :) And of course I understand it coming up to christmas if its a present or anything but patience is a virtue :D
I'm sorry guys but I'm with BurningFeetMan on this. He should not have to chase around after his purchase. If there is a stock delay or something on his order is discontinued he should be emailed automatically asking if he wishes to wait and if not then the offer to immediately receive a refund or adjust his order. I have received this kind of service from other sites, and it should be offered by Dabs, particularly in light of the fact of the number of items they offer that is ordered on request.
Perhaps you should try ringing them. I have read complaints on here saying people were waiting on the phone for an hour with no reply, I phoned them a few days ago and the phone was answered within a minute by a very helpful gentleman who sorted my problem out in no time.
My post may have been misunderstood a little, I do 100% agree that good business practise would stipulate that the supplier of goods contact the customer should there be any difficulties with the order. I was mearly pointing out that if he's chasing it on the forum he's better off chasing it by phone or the previously mentioned e-mail contact address.
And yeah, I've called Dabs a few times and never had any problems with the people on the phone, each time they've answered pretty quickly, less than 2 mins and been helpful to the point that they've done exactly what was needed.
Out to dinner this evening and I get a text, your order has been dispatched.
So i'm back home and I check, the PSU is now in stock and my order is on it's way.
I have to eat humble pie and apologise to Dabs. I jumped the gun, saw that the stock was due in 3-4 weeks and assumed that my ordered item was with that. Whilst Dabs online stock viewing does leave a little to be desired, the item will be delivered within the original promise of 3-4 days to get into stock.
I don't like being wrong but fully accept that jumping to conclusions I have made a mistake.
Thank you to all the comments on this post, it was all taken as intended :)
Again, I apologise to anyone at Dabs offended by my OP.
The stock indicators are very confusing and, so it would seem, should only be looked at if you are going to place an order - not if you already have ordered since things like the 3-4 weeks refers to any new orders. Dabs really ought to look at providing better information for those awaiting stock.
Agreed, I've seen a couple of posts where the Dabs peeps have had to explaing the stock levels to people. Glad it seems to be sorted though.