View Full Version : Get Rid of the Surcharge
As the title says, my suggestion is get rid of the ridiculous delivery surcharge to Northern Ireland. I could understand the reason for a surcharge if the delivery was being made by private courier, but in the last few deliveries I've received, my items have been delivered by Royal Mail which costs no more to send to NI than it does to anywhere else in the UK which kind of left me feeling a little bit ripped off. If ****** and Play can provide free delivery to NI without surcharges then surely a company with the purchasing power that BT would no doubt have can provide it.
I can't believe Dabs isn't losing business because of it, and I'll tell you why.... The postage & surcharge usually make the items more expensive. As a result, I end up finding the items I want on Dabs then checking the price on ****** or Play which usually have it and because of the free delivery it's generally cheaper and they end up getting the sale. I've spent somewhere in the region of £2000-£3000 on ****** and about half that on Play. I can guarantee you that probably 90% of that money started as a potential Dabs sale and ended up as an ****** or Play sale simply because the delivery and/or surcharge made Dabs more expensive. It may be a small amount in the Dabs scheme of things but how much will that add up to in lost sales taken over other people in NI and other surcharge areas.
I love Dabs as a site and the service, and I WANT to buy from you, but If I can get it cheaper elsewhere then that's what I and probably many more will do, and as such Dabs then becomes nothing more than a product search & price comparison site. It may sound like a minor and silly point to many as it's only a few quid but taken on 10 or 20 purchases in a year that could be up to £200 extra on purchases just to get it here. I seriously think this is something Dabs REALLY needs to look at.
I've got to agree this must be losing custom whilst I don't live in NI I have the same when buying from the cheapest location you make up the basket get to the end and have this nasty delivery charge that makes it more expensive to buy from them. So I close the site and go somewhere I know has descent delivery charges, remind me of a recent problem I needed a new retention system for my Thermaltake Ultra 120 found a site that sold it for 2.99, got to checkout and they had a 7.99 postage charge, now I relise their is packaging and time to be paid for aswell but 7.99 is OTT.
[Royal Mail has a Universal Service Obligation written into law that they must deliver to any and all parts of the UK at a Uniform and reasonable price. Its the only Postal/Courier company in the UK that has this obligation.]
anybody from dabs wish to answer Cmdrx3 question
I don't know the answer myself, but I'll get it looked into and post a full answer later.
Thank you. It is appreciated
Further to above, I will actually cite a little real world example on two systems I am planning to build.
An Intel i3 540 CPU & Gigabyte GA-H55M-S2 Motherboard
£88.19 - CPU
£62.50 - Motherboard
Total - £150.69 with free delivery
£89.99 - CPU
£59.37 - Motherboard
Total - £149.36 Then I go to checkout, select the address and get charged another £7.50
REAL TOTAL - £156.86
So as you can see, Dabs is initially cheaper which is great, but will sadly lose the business yet again because of the £7.50
I guess they need to ask themselves... will they lose more money through lost postage/surcharge or lost profit from items not sold because of it.
Again, I appreciate your time.
Watch out for the ****** delivery service though.
I recently bought a monitor from them because they were cheapest, now I would happily have paid £6 extra as I ended up waiting in 3 days for the delivery. ****** told me delivery on Thursday when I ordered but Friday was in their order confirmation. The monitor was dispatched to HDNL on the Monday so I thought it might arrive Thursday as originally stated. Thursday evening it appeared on HDNL web page as delivery by Monday, Monday it arrived!
Where was it from Monday to Thursday?!!!
As I said, I'd happily pay an extra few pounds for a more reliable delivery service (never had this problem when ****** used Royal Mail). I was just lucky that I was on holiday from work at the time.
Personally I can't recall ever having a delivery problem with ******, and I can say the same for Dabs. My biggest gripe as I said is being charged a surcharge for a delivery that usually gets delivered by Royal Mail and costs no more than to send anywhere else in the UK. I want to shop with Dabs (and do), they just make it more expensive to do so
Apologies with the delay on this, it's seemingly more difficult than I first thought to find this out. It's been passed on to our logistics director and I'll update here as soon as I've got an answer.
I'm guessing the logistics director never did get back to you on this ;)
Being in Jersey, we get hit with an even greater delivery charge but that is tempered by the fact that (technically) we should get the VAT off. Having said that, Dabs and ****** seem to be the only 2 suppliers of computer components that supply exVAT automatically based on postcode. Ordering from some others involves a phone call (which negates part of the convenience of ordering online) and others simply refuse to supply exVAT.
The Dabs charge is amongst the most reasonable although it would be good to add in some flexibility as to the method of delivery (courier/Royal Mail/First/Second etc) which I think is possible for mainland orders. Obviously, ******'s free super saver delivery is excellent when it works but I'm in the middle of an argument with them. Basically, I ordered an item when out of stock selecting free delivery. The item has come in and gone out of stock twice since them and my order is still yet to be fulfilled. The reason given is that they fulfil first class delivery orders first leaving free at the bottom of the pile - which is most annoying! So I guess it has to be a balance.
Hmmm still nothing back from the 'logistics director'. I am in exactly the same predicament. Found what I wanted, checked there was nothing cheaper on ******, ****** etc - there wasn't as there was 'FREE delivery within 2-4 working days' on the item page. Lovely, went to the checkout, then got hit with a (completely ridiculous) Â£6.40 deliver charge. Almost 10% of the item value! Now both ****** and ****** are cheaper and I'm off there, I doubt I'll be back. Lost sale, lost customer. And I don't necessarily expect exactly the same terms as the mainland but if free delivery is advertised, I expect free delivery, even if it takes an extra couple of days.
I hope the people in the right positions in the company can read this and rectify the situation.