View Full Version : non delivery 2
My order which was dispatched on the 18th of March had its shipment by UPS refused due to incomplete documentation and it was returned to Dabs.
The tracking information shows its arrival back at Dabs at 11am Friday.
But nothing seems to have happened since then, all my emails are ignored and I cant get through on the phone, does anybody have any sugestions or should I contact my credit card company.
A little more patience is probably your best course of action. After the item arrives back with Dabs, I imagine there will be some kind of check in process after which it can be re-issued. It would be a good idea to PM one of the Dabs guys (Matt and Sam are around) as otherwise your issue could get camouflaged by other threads.
NB: as a fellow CI-er (from the better island), even with recent problems, Dabs remain by far the best option for getting anything to us! I would not recommend anyone else (and believe me I've tried plenty) due to delivery costs, unability to deduct VAT, confusion over delivery etc etc etc.
I dealt with another company on the same day and that item was lost in the post by Royal Mail.
The difference was that they contacted me and arranged the delivery of a replacement which arrived the next day.
At no time has Dabs ever contacted me to keep me informed and emails sent last friday still have not been replied to.
There is no excuse for such bad customer servicel.
Fair point. One thing about Dabs is that they seem to have changed to UPS from Royal Mail for delivery here which adds at least 24hrs for the delivery time for some reason. And, yes, the contact channels don't seem to have been working at all well over recent weeks although those that come on here do seem to get the result they want in the end.
After finally managing to contact someone in customer service, didnt get a reply from pms, they said they had found the package in the returns department Tuesday morning.
I assume that if I had not manage to get a response it would still be there.
It is now being sent by another courier service.
But with 3-5 days delivery.