Not seen Dunc on today, but check to see if 1 is a credit note this is how it happened to me when I sent my GFX card back the first time except I receive the new card before the paperwork, I had 1 credit note and one new invoice. If that is the same for you then possibly a new board is on it's way but don't hold me to that.
Me too - I am chasing an update to see if this is linked to the item being located.
No I seem to be cutting new ground here.. two identical invoices have arrived for the original purchase, which has since been returned. However, I have high hopes that all will soon be resolved.
We've located the board and now are looking to either
a) get it sent back to you so you can action with Asus
b) see if we have the like for like board and get the replacement to you directly if we can
I am awaiting an update from the warehouse now.
just to be sure that we are all in synch, I have just had a voicemail from Anna that says:
1) The board is now so far in your returns process that it cannot be extricated, so therefore it cannot be shipped back to me
2) Therefore you have to order a new board to replace my faulty board
3) But, unfortunately you have no stock... so I cannot get a replacement board any time soon.
If that is the current situation then is it at all possible to get a date for when I can expect a replacement board?
To top all of this I have just had an email from dabs asking for my feedback on their returns process! Have you any suggestions for this?
Some news...just managed to source 15 x P8P67 DELUXE REV 3.0 (QL 7D9W) which will replace you first board. They should be in stock by Monday to ship out shortly after so should be with you by the middle of next week.
You should feedback however you feel about the process at the moment, it's been a hugely bad example as a result of the new system and we appreciate it has not made things easy for you or any other customers experiencing issues.
The Found Board!
Originally Posted by Dunc
that's great! Thanks for all the effort that you and Anna put in. It seems to me that the forum has pretty well taken over the Help function... I never did get an answer when I telephoned. I am not sure if this is the proper use of the Forum, but if it works.....
I have been a consultant on more than one roll out of new admin systems. There are always teething problems. The only thing wrong with teething problems is not expecting them. I did wonder if you had drafted all your telephonists into helping on the system when I never got through on the telephone. Just to cheer you up, more than one company has gone bust in trying to implement an ERP. I don't think you are quite at that stage.
I am really looking forward to a shiny new board onto which I can fix numerous devices and finally have some fun. Thanks again for the help
Re. the feedback, I just reported the events that occurred. It really would be interesting to review the process diagram of the events that happened en route to a successful conclusion.:):)
The Board has Arrived!!!
I just wanted to thank you for your efforts.. the board arrived this morning. Yesterday I got an email from dabs that said that a refund was on its way and that I would need to reorder. However, a short time after that I received an email from dabs that the board was being shipped. I tried to track the progress on the DHL site, and their server crashed. I am starting to think that the board is cursed.
However, it is here and it is the B3..... so what can go wrong?
Once again thanks for all that effort
Thanks for the update George, I really appreciate your patience with the issue - drop me a mail (email@example.com) if you want some free game downloads by means of an apology.
Here's an interesting titbit and one has to wonder what this means for those of us waiting to swap out a P67 board, and assuming it's true we have to ask are there enough P67 boards for the swap job to go around or will we instead be offered an equivalent Z68 board. Or is the story just a load of old pap.