Firstly, you are probably better off starting your own thread rather than piggy-backing something that is a couple of months old. A new thread highlights your issue whereas using an old one simply acts to confuse.
Secondly, I would strongly recommend removing your email address from the above unless you want to attract the spambots!
Thirdly, your best course of action would be to PM your order and RMA numbers to the Dabs guys (Sam, Matt, Phil etc) who have an inside track to customer services so should be able to chivvy them along a bit.
Fourthly, refunds for faulty goods is a bit of a minefield in that you only have a very limited amount of time after receiving an item within which to demand a refund. You were probably just about within that timeframe when you made contact on 07-Mar but it is certainly close!
Fifthly, no, you shouldn't have to go through this rigmarole. If you have read the forum a bit then you will see that there have been quite a few problems since a system upgrade in February. Things seem to be settling down but there are still some pockets of difficulties hanging around! Hopefully, your problem will be dealt with shortly.
- Rep Power
Thank you DMS for your response and advice.
I have started a new thread as advised and hope that I get some sort of resolution sooner rather than later.
Thanks again, and keep up the good work.
- Rep Power
Nothing wrong with customer service.
In your defence cerberus, it does take a long time to get in contact with them through phone.
and the fact it just rings for ages, then you get some person say, someone will be with you soon. It just doesn't make me feel like i'm on hold.
But they do eventually answer, and when they do they are extremely helpful and deal with your issue asap.
The only problem with Dabs is the hold thing and of course they use yodel.
I've never seen this to be a problem, everytime I've called them my call has been answered within 5 mins, that includes calling them last week.
The Yodel is another issue though.
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