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Why has only part of my order arrived?

Read on if you'd like to know...

  • Why you haven't received your full delivery.

In Brief...

  • If you've ordered more than one item from us, we may split the shipment so that you might get more than one delivery.
  • If you haven't received everything you expected, it's likely that any outstanding item(s) will follow soon after.

Further information
If you order more than one item, we may decide to send the order as separate "consignments". For example if you order a printer and a cable, we might send the printer as one consignment and the cable as another. This is because the printer will come to us in its "own box" and can be re-shipped to you in the same way, with the cable to follow - perhaps by post. If this is going to happen you will be told by email in advance, so before you contact us to report a problem, please check your email.

If you still think there is a problem with your delivery, or if what you have received does not match with the delivery note, please contact us. To do this, see below under "Need Further Assistance" and we will try and resolve the issue as quickly as possible. Please have your "order number" ready to quote when you do contact us.

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