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When do we take payment?

Read on if you'd like to know...

  • At what point we debit your chosen payment method when you've ordered from us.

In brief...

  • We will only take the payment from your credit card, debit card or chosen payment provider when the goods you've ordered are about to be 'picked' from the shelves in our warehouse in readiness for despatch. We don't take payment at the point that you place your order.

Further information...
It's our company policy to only take the payment from your credit card, debit card or chosen payment provider once your goods are about to be 'picked' and not when you place your order. On some occasions, we could instruct our suppliers to ship an item to you directly and this would be the only occasion when we take the funds from your card or payment provider before having the goods in stock. Our suppliers attempt to ship the next working day, so you shouldn't see any difference or delays from the time the payment is taken to receiving your goods.


Important note: When you place an order with us via either our standard checkout you are offering to buy the item(s) in your basket at the price stated. Please note that your order will not be accepted at this stage. Only when we confirm our acceptance of your order in writing will a contract exist between us. If we do not accept your order, we will of course refund any payment taken from your debit or credit card.

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