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Why did I see the message “Sorry, this product/bundle cannot be added to your basket"?

Read on if you'd like to know ...

  • Why you saw this message when you added a product or a bundle to your basket.

In brief...

  • We regularly have great value "bundle" deals on our website, where we offer a special discount on the combined price of 2 or more products when bought together.
  • We are sorry, but you can't buy a bundle as well as one of the components of the bundle at the same time.
  • If you do try to do this, you'll get a message: "Sorry, this bundle cannot be added to your basket"? or "Sorry, this product cannot be added to your basket" (depending on what's already in your basket).

Example
Imagine there is a bundle which is made up of a digital camera and a memory card, and you have already added the memory card to your basket as a singular item (including multiples of that singular item), then our system will not allow you to add the bundle as well.

In this example, if you want to order 2 memory cards, you need to place two separate orders.

We appreciate this may cause some frustration, and of course, apologise for any inconvenience this may cause.

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