Whilst we take every care to ensure your goods are packaged in a way that protects them during transit, very occasionally damage does occur. Of course we apologise sincerely for any inconvenience this issue may cause.
If you believe goods have been damaged during transit, then please make a request to return the item(s) to us via our Online Returns Tool.
During the process of completing this online request, we'll ask you to provide us with as much information as possible about the damaged item(s) and the state of the packaging it arrived in. This will enable the most efficient resolution to your query.
Articles of interest
Arranging a return online