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What’s the reason for the delay in refunding my credit card?

Read on if you'd like to know...

  • Why a refund to your credit card has not been processed as expected.

In Brief...

  • From time to time we may need to refund your credit card for some reason e.g. you've decided to change your mind about your purchase, or the product has developed a fault and you've returned it.
  • The delay is usually down to the way the credit card system works. Refunds generally take 3-4 days to work their way through the system - this is usually down to the banking system itself and is out of our control unfortunately.
  • For returned items, we will usually test the product when it's received back, this does sometimes take a day or two if we have a small backlog.

Further Information...

If you need to contact us about a refund which has not been processed as expected, please use the link below under "Need Further Assistance?".

If you do decide to return a product, please read "How do I arrange a return?" which explains the full process. Please do not return anything without first obtaining a "returns authorisation number" - explained in the article.


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