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Why have I received a credit instead of a replacement item?

Read on if you'd like to know....

  • Why you've received a credit after you returned a faulty item, but were expecting a replacement product.

In Brief...

  • If you returned a something using our on line returns system, you'll receive a "credit note" as we accept the returned item back into our warehouse.
  • This is merely confirmation that we have received the item back and shows that the funds are being held on your account until we ship the replacement.
  • A replacement product will be shipped shortly after and you do not need to do anything.

Further information...

If you returned an order and requested a refund, this will be shown at the bottom of the credit note we sent. We will usually refund the original payment method you used - usually credit card. The card number we be partially shown on the note.


If you think the replacement product is taking too long to arrive, please contact us using the link below under "Need Further Assistance" to request a refund to your credit card in the interim.

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