APPLECARE PREMIUM SERVICE

To keep your Xserve and Xserve RAID systems up and running, Apple offers the AppleCare Premium Service and Support Plan. If you experience a problem, whether a hardware failure or a software configuration issue, Apple's dedicated Server Technical Support team will help diagnose problems and work to get your systems back online quickly. And because Apple hardware and software are uniquely integrated, there's only one AppleCare number to call. With the AppleCare Premium Service and Support Plan - and other world-class AppleCare products - you'll get responsive and reliable technical support for your critical deployments.

Product Description

AppleCare Premium - extended service agreement - 3 years - on-site

Type

Extended service agreement

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Response Time

4 hours

Service Availability

Business hours

General

Type

Extended service agreement

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Response Time

4 hours

Service Availability

Business hours

Details

Service & Support Details

Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday , Product info support - e-mail consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday , Product info support - web knowledge base access - 3 years , Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: business hours , Extended service agreement - parts and labour - 3 years - on-site - response time: next day - availability: after business hours , Technical support - remote monitoring - 3 years