Cisco IPCC Express Edition meets the needs of departmental, enterprise branch, or small to medium-size companies planning to deploy an entry-level or mid-market contact center solution. Designed for formal and informal contact centers, IPCC Express delivers sophisticated call routing, contact management, and administration features. Cisco IPCC Express offers ease of installation, configuration, and application hosting.
Cisco IPCC Express Edition is designed to enhance the efficiency of any contact center organization by simplifying business application integration, easing agent administration, increasing agent flexibility, and providing efficiency gains in network hosting. These features reduce business costs and improve customer response for your contact center. This single-server, integrated contact-center-in-a-box gives you independence in agent location, improves agent scalability, and provides powerful automatic call distributor (ACD) features, such as conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting together with integrated Interactive Voice Response (IVR) services. IPCC Express provides true integration of ACD and IVR functions and offers a single, integrated service creation environment.
Cisco IPCC Express Enhanced software features include skills-based routing and priority queuing, computer telephony integration (CTI) screen pop, and supervisory features such as silent monitor, coaching, barge in, and intercept. Cisco IPCC Express Enhanced solution is tightly integrated with Cisco AVVID and Cisco CallManager.
- Product Description
- Cisco IPCC Express Edition Enhanced - ( v. 4.0 ) - licence
- Category
- Internet & communication applications
- Subcategory
- Internet & communication - IP telephony
- Version
- 4.0
- License Type
- Licence
- License Qty
- 1 seat
- License Pricing
- Standard
Detail
General
- Category
- Internet & communication applications
- Subcategory
- Internet & communication - IP telephony
- Version
- 4.0
Software
- License Type
- Licence
- License Qty
- 1 seat
- License Pricing
- Standard
