This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities.
Choose 6-Hour Call-to-Repair support when you need to: be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, obtain easy-to-buy, easy-to-use extended warranty services, and enhance IT resource planning and IT staff efficiency.
- Product Description
- Electronic HP Care Pack 6-Hour Call-To-Repair Hardware Support - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
- Localisation
- Asia Pacific, Middle East, Africa, Europe
Detail
General
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
- Localisation
- Asia Pacific, Middle East, Africa, Europe
Details
- Service & Support Details
- Technical support - remote monitoring , Extended service agreement - parts and labour - 3 years - on-site - response time: 6 hours (distance from customer site - 80 km ) - availability: 24 hours a day / Monday-Sunday , Extended service agreement - parts and labour - 3 years - on-site - response time: 8 hours (distance from customer site - 160 km ) - availability: 24 hours a day / Monday-Sunday
