Description
This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities.
Choose 6-Hour Call-to-Repair support when you need to: be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, obtain easy-to-buy, easy-to-use extended warranty services, and enhance IT resource planning and IT staff efficiency.
Specifications
Summary
- Product Description
- Electronic HP Care Pack 6-Hour Call-To-Repair Hardware Support - extended service agreement - 3 years - on-site
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
- Localisation
- Asia Pacific, Middle East, Africa, Europe
- Designed For
- ProLiant DL580 G5, DL580 G5 Base, DL580 G5 High Performance, DL580 G7, DL580 G7 Base, DL580 G7 High Performance, DL585 G2, DL585 G5, DL585 G5 High Performance, DL585 G5 Performance, DL585 G6, DL585 G6 Base, DL585 G6 Performance, DL585 G7, DL585 G7 Base, DL585 G7 Performance
Detail
General
- Type
- Extended service agreement
- Service Included
- Parts and labour
- Location
- On-site
- Full Contract Period
- 3 years
- Response Time
- 6 hours
- Service Availability
- 24 hours a day / 7 days a week
- Localisation
- Asia Pacific, Middle East, Africa, Europe
Details
- Service & Support Details
- Technical support - remote monitoring , Extended service agreement - parts and labour - 3 years - on-site - response time: 6 hours (distance from customer site - 80 km ) - availability: 24 hours a day / Monday-Sunday , Extended service agreement - parts and labour - 3 years - on-site - response time: 8 hours (distance from customer site - 160 km ) - availability: 24 hours a day / Monday-Sunday
Compatibility Information
- Designed For
- HP ProLiant DL580 G5, DL580 G5 Base, DL580 G5 High Performance, DL580 G7, DL580 G7 Base, DL580 G7 High Performance, DL585 G2, DL585 G5, DL585 G5 High Performance, DL585 G5 Performance, DL585 G6, DL585 G6 Base, DL585 G6 Performance, DL585 G7, DL585 G7 Base, DL585 G7 Performance
