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For help and advice on a wide range of queries please visit one of our help pages below or search for your question using the search box.
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Commonly asked questions
For pre or post sales technical advice, it´s always best to contact the manufacturer directly. Nobody knows products better than the manufacturer, so it's no surprise they can usually answer queries much more quickly than us.
Browse our library of articles here:
New To dabs
- Your shopping basket explained
- Head Office address and directions
- Why am I asked for an "Order Reference" when placing an order?
- About Dabs: Our history and growth
- Can I collect my order from you?
- Do you sell to trade customers?
Managing your Account
- How do I remove myself from your mailing lists?
- What do I do if I've forgotten my password?
- How do I change my contact details?
- How Can I Apply for a BT Employee Discount?
- How can I add a new address to my account?
- How do I change my email address or log in details?
Managing your Order
- Where is my delivery via Amtrak?
- About same day despatch
- How do I cancel or amend an order?
- What can I do if the product I ordered has come down in price?
- How do I add a product to an existing order?
- Why has only part of my order arrived?
Returns and Refunds
- Distance selling regulations
- How do I arrange a return?
- Can I return software to you?
- What do I do if the collection of my faulty goods has not happened?
- Why have I received a credit instead of a replacement item?
- What’s the reason for the delay in refunding my credit card?
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