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Commonly asked questions
For pre or post sales technical advice, it´s always best to contact the manufacturer directly. Nobody knows products better than the manufacturer, so it's no surprise they can usually answer queries much more quickly than us.
Browse our library of articles here:
New To dabs
- How do I contact you if I have a press or PR enquiry?
- What is the "card reference"?
- Handy hints and tips on using our website
- Which delivery companies do you use?
- Do you accept gift vouchers?
- Can I pay with a Non-UK credit card?
Managing your Account
- How do I obtain a copy invoice/receipt?
- How do I remove myself from your mailing lists?
- What do I do if I've forgotten my password?
- How do I log into my account?
- How can I add a new address to my account?
- How do I change my email address or log in details?
Managing your Order
- What is the status of my order?
- Can I have goods delivered to a work address?
- Where is my delivery via Amtrak?
- How can I check if my order has been accepted/placed?
- How can I track my order during transit?
- What do I do if there is something missing from my delivery?
Returns and Refunds
- Can I cancel the arranged collection of faulty goods?
- Why can't you always offer a refund or replacement when processing a return?
- Returning Goods - Our Returns Policy
- Distance selling regulations
- How do I arrange a return?
- Why does my hard drive appear smaller than expected?
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